Ticket Information

Tickets may be purchased online through Ticketmaster.com.

Arena Box Office

The Chesapeake Energy Arena box office is located just off West Reno Avenue between Robinson and E.K. Gaylord. Currently, it is temporarily closed on non-event days to minimize spread of the COVID-19 virus.

  • Box Office Hours:
    • Non-Event Days: Closed
    • Event Days, Monday - Saturday: Open at 12 pm (noon)
    • Event Days, Sunday: Open four hours prior to event time
    • Check event-specific information as hours may vary.
  • Types of Payment Accepted: Chesapeake Energy Arena is a cashless venue. The Box Office accepts, Visa, MasterCard, American Express and Discover cards, as well as mobile wallet (Apple Pay, Google Pay) payments.
  • Cell Phone Policy: In order for ticket sellers to provide prompt, ticket buyers may not approach the ticket window to place their order while on a cell phone call.
  • Limited Capacities: The number of guests allowed in the Box Office area at one time will be limited to allow for proper physical distancing.

Order Online

To order tickets online 24 hours a day – visit Ticketmaster. Service charges and additional fees apply.

Ticketmaster Customer Service

The Ticketmaster Customer Service number is 1-800-653-8000.

Ticket FAQs

Got questions about getting tickets to events? Ever wondered what those service charges are for? Check out this ticket-buying guide and find out everything you ever wanted to know about purchasing tickets through Ticketmaster

General Information


In the event of a cancellation, please return tickets to the place of purchase for a refund. Ticketmaster will automatically refund orders purchased online or through their app.

Children’s tickets

Children’s ticket policies vary by event. For most shows geared toward children, any child who has reached their first birthday must have a ticket. For most concerts and touring shows, children who have reached their second birthday require a ticket. For Oklahoma City Thunder games, children ages 2 & below do not require a game ticket; ages 3 and up (this includes children needing a seat) require a game ticket to enter Chesapeake Energy Arena. In some cases an event will require every guest, regardless of age, to have a ticket. However, for every event, a child will require a ticket in order for them to have their own seat. To verify the policy for a specific event, check that event’s page on the Chesapeake Arena website or feel free to contact us by email.


Please confirm your ticket selection at the time of purchase as tickets are non-refundable and cannot be exchanged.

Many events have been postponed, rescheduled, and canceled during the COVID-19 pandemic. For status information on your event and refund options, visit our Event Updates page or email us.

Resale of Tickets

The resale of event tickets on the grounds of Chesapeake Energy Arena is strictly prohibited. To avoid problems with inflated prices, counterfeit or stolen tickets, please purchase your tickets through authorized Ticketmaster outlets only. 

Accessible Seating

Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office and online.

Please indicate when purchasing tickets if you require accessible seating. For additional information, please visit our Accessibility Guide.

Will Call

When purchasing tickets online, you may choose to pick them up at the Box Office Will Call window. Tickets can be picked up from Will Call on the day of the event. Please see above for Box Office Hours.

When picking up Will Call tickets, please be prepared to provide the credit card used to purchase the tickets as well as a valid photo I.D., and your order confirmation.

Press and VIP tickets are typically available approximately 60-90 minutes prior to the event, and can also be picked up at Will Call with a valid photo I.D. Press and VIP policies may vary for select events, so please check the event page where any changes will be noted.

Seat Numbers

When facing the stage or playing surface, seat No. 1 will always be the farthest to the right in each row at the arena. 

Mobile Entry

Mobile Entry is the easiest and safest way to access tickets to your events.

When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you.

For information on mobile ticketing and information on accessing your tickets, visit https://help.ticketmaster.com/s/article/What-is-Mobile-Entry.