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A-Z Guest Guide

We are committed to offering each of our guests a safe and enjoyable experience. A full range of accommodations are available for our guests with disabilities and special needs.  Details are available through our Accessibility Guide.

AED LOCATIONS - back to top

Each level of the arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. They are located near the elevators at Sections 106, 210 and 310.  In the event of an emergency, please notify the nearest staff member.    

ALCOHOL POLICIES - back to top

Guests are strongly encouraged to act responsibly when consuming alcoholic beverages.  A summary of our alcohol policies are available below.

  • Oklahoma Law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests are required to show proper I.D. and proof of age to purchase alcoholic beverages.
  • The number of alcoholic beverages served may be limited to one (1) drink per person, per purchase. 
  • Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.
  • Alcohol and beer sales are discontinued approximately forty-five (45) minutes before the event is over.
  • We encourage guests to drink responsibly and not to drive after drinking.  See DESIGNATED DRIVER PROGRAM. 
ATM LOCATIONS - back to top 

For your convenience, an ATM is available in the box office lobby, as well as at Sections 106, 119, 228 and 301. 

BACKSTAGE PASSES - back to top

Backstage passes, or meet and greet passes, are not issued by the arena.

BANNERS & SIGNS - back to top

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material.  Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner.  Poles and sticks are prohibited.  Building management reserves the right to remove any banner or sign.  Signs may also be prohibited if requested by the event.


Chesapeake Energy Arena reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event.  Cameras with professional/interchangeable lenses greater than 3 inches in length will not be permitted, nor will monopods, tripods or flash. Audio and video recording are always strictly prohibited unless approved by the artist or event.  To confirm specific policies in advance, visit the details page for the eventemail us, or call 405-602-8700.


Chesapeake Energy Arena is proud to offer SAVOR…Oklahoma City.  SAVOR…Oklahoma City offers a diverse menu.  Or, our Executive Chef can customize a menu for you.  Catering is available on-site or at the location of your choice.  Contact SAVOR…Oklahoma City by calling (405) 602-8608.  See also CONCESSIONS.

CELL PHONES - back to top

Cell phones are permitted provided their use does not prevent other guests from enjoying the event.  The use of camera and video features may be restricted if requested by the event.  For your convenience, telephones are provided at Guest Relations desks and designated locations throughout the building.


Children's ticket policies vary by event. For most shows geared toward children, any child who has reached their first birthday must have a ticket. For most concerts and touring shows, children who have reached their second birthday require a ticket. For Oklahoma City Thunder games, children ages 2 & below do not require a game ticket; ages 3 and up (this includes children needing a seat) require a game ticket to enter Chesapeake Energy Arena. In some cases an event will require every guest, regardless of age, to have a ticket. However, for every event a child will require a ticket in order for them to have their own seat. To verify the policy for a specific event, check that event's page on the Chesapeake Arena website or feel free to contact us by email at

CONCESSIONS & DINING - back to top

In addition to concession stand favorites, SAVOR...Oklahoma City offers a number of unique selections while making quality a top priority. Concession stands throughout the concourses feature a broad range of food and beverage options.

Angie’s Bakery
Handmade gourmet pretzels, stromboli, cookies, funnel cakes, peach cobbler, soda, water, beer, coffee and hot chocolate. 
Section 109

Taco Mayo
Tacos, burritos, nachos, soda, beer & water.
Section 120

Casa Azul
Tacos, super burritos, tex mex pie, nacho supreme, indian tacos, fajita nachos & slushies
Section 317

Traditional and boneless wings (classic buffalo, chipote BBQ, garlic parmesan, spicy asian, spicy breaded), chicken tenders, specialty fires (garlic parmesan, bacon ranch & cajun), soda, water & beer.
Section 315

Dog House by Schwab’s
Footlong Thunder dog, chili cheese dog, Chicago dog, NY dog, Southwest dog, Okie dog, peanuts, popocorn, chips, soda, beer & water.
Section 101

Fast Break
Jumbo hotdogs, super nachos, pretzels with cheese, popcorn, peanuts, chips, soda, beer & water.
Sections 104, 301 & 324

Frozen Yogurt
Soft serve yogurt in a cup or cone with candy toppings.
Section 102

Loud City Grill
Super nachos, Philly steak sandwich, chicken tender basket, hot dog, soft pretzels, fries, chips, popcorn, peanuts, soda, beer and water. 
Section 309

Pizza Hut
Pepperoni or cheese personal pan pizzas, soda and water. 
Sections 112 & 119

Red River Bistro
Garden fresh salads, soups, hand carved meats, stromboli, Panini grilled sandwiches & vegetable wraps, muffaletta, fresh fruit & vegetable sticks, soda, beer & water. 
Section 110

Philly cheese steak sandwiches, Philly steak fries, chicken tender baskets, hamburger, cheeseburger, peanuts, soda, beer and water.
Sections 107 & 330

Savory Strips
Chicken tender baskest, fried shrimp basket, fried catfish basket, jumbo hot dog, corn dog, fried mac-n-cheese bites, coleslaw, fries, popcorn, soda, beer & water. 
Sections 111 & 322

Jumbo hot dog, chili cheese dog, super nachos, hamburgers, soft pretzels, popcorn, chips, peanuts, soda, beer and water.
Section 118

Burger Zone
Hamburgers, cheeseburgers, bacon cheeseburgers, bacon n blue cheesburgers, okie burger, guacamole burger, portabello mushroom veggie burger, burger dog, fries, onion rings, fried pickels, SAVOR housemade chips, soda, beer & water.
Section 117

Backyard BBQ
St. Louis style pork ribs, chopped beef sandwich, hot dog, popcorn, chips, peanuts, soda, beer & water.
Section 114

Center Court Grill
Grilled entrees, sandwiches and house-made BBQ
Section 115

Jack Daniel's Old No. 7 Club
Appetizers, including Mozzarella Sticks, Onion Rings, Chicken Wings, Spinach & Artichoke Dip and Nachos.
Section 116 

Alley Oop Almonds - Section 105, 115, 119, 309, 324, 328

Popcornopolis - Section 105, 115, 119, 309, 324, 329

Kids Cart - Section 112

Potato Cart - Section 118

Deli Cart - Section 117

*Cotton candy sold at most stands and peanuts available at select stands.


We want you to enjoy your visit and have a safe trip home.  If you feel you may be intoxicated, please notify someone that can help you get to your destination. 

DIRECTIONS - back to top

Directions to Chesapeake Energy Arena are provided below.  


Reno, from EK Gaylord to Robinson (between Chesapeake Energy Arena and Cox Convention Center) is currently closed.  For maps and details on the Project 180 streetscape renovations on Reno, as well as other downtown traffic updates, please visit the Plan Your Visit portion of our website.

Off-site parking is available throughout downtown and Bricktown.   See PARKING.

  • Get directions using MapQuest.
  • Get directions using Google maps.

    From I-40 East:

    • Exit at Harvey Ave.
    • Turn right and proceed north on Harvey Ave.
    • Turn right and proceed east on Reno Ave.
    • Chesapeake Energy Arena is located at Reno and Robinson.

    From I-40 West:

    • Exit at Robinson Ave.
    • Turn right at the bottom of the off ramp.
    • Proceed North on Robinson Ave.
    • Chesapeake Energy Arena will be on your right. 

    From the I-35:

    • Exit to I-40 West and follow directions above.

    From I-235 (Broadway Extension):

    • Exit at NW 6th St. (6th St. is one-way east)
    • Turn left at Broadway
    • Proceed South on Broadway
    • Stay in the left lane and veer to E.K. Gaylord Ave. 
    • Chesapeake Energy Arena is West of E.K. Gaylord on Reno Ave.

    From Will Rogers World Airport:

    • Follow Terminal Dr. (which turns into S. Meridian)
    • Exit at the I-44/Downtown ramp
    • Merge on to I-40 East and follow directions above.


    DOORS OPEN - back to top

    For most events, doors open 90 minutes prior to the start time of the event.  This may vary by event.  To verify when doors open for a specific event, please call (405) 602-8700 or visit the event details page on this website.  

    ENTRANCES - back to top

    The two primary public entrances to the arena are located on the north side on Reno Avenue.

    Guests may also enter at the Old No. 7 Club on the west side of the arena, just off of Robinson.

    A private entrance exclusively for guests with seating on the Club and Suite Level is available on the east side of the arena across from the Courtyard by Marriott parking garage 

    There are three (3) sets of passenger elevators.

    1. Section 101
      • access to all levels - including floor seating
      • located near the northwest entrance
    2. Section 106
      • access to all levels – except floor seating
      • located near the northeast entrance
    3. Section 109
      • access to Club and Suite Level seating only
      • located just inside the exclusive Club and Suite Level entrance on the east side

    Escalators are available near each of the two primary public entrances to provide access to the Club and Suite level and upper level seating.

    Stairs are also available next to the escalators to provide public access to the upper seating levels.

    EMERGENCY EVACUATION - back to top

    In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion.  Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevators.  If you are disabled, trained staff members will assist you in getting to safety. 


    Dedication and outstanding customer service is a must for individuals interested in the exciting and fast-paced sports and entertainment industry.  To inquire about employment opportunities, please CLICK HERE.

    EVENTS CALENDAR - back to top

    You may pick up a copy of our monthly Events Calendar at the Box Office, as well as at each of our Guest Relations locations.  For the latest event information, please sign up  for event announcements, or check our online calendar.

    FIRST AID - back to top

    First aid facilities are available on the entry level across from Section 112.  The arena is equipped with Automatic External Defibrillators (AED) located near the elevators at Sections 106, 210 and 310. Designated employees, including trained medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our staff for assistance.


    Tired of the same old fund-raisers? Looking for a creative alternative to bake sales and car washes? SAVOR…Oklahoma City and SMG offer non-profit organizations an opportunity to staff many of the concession stands at both Chesapeake Energy Arena and the neighboring Cox Convention Center as a way to raise funds for their activities. It serves as an alternative to traditional fundraising, while developing teamwork and camaraderie in an exciting atmosphere.  For further information, CLICK HERE.

    GUEST CONDUCT - back to top

    In order to maintain a safe and enjoyable environment, we ask that guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest. 

    GUEST RELATIONS - back to top

    Our Guest Relations team is here to assist each of our patrons and to help ensure that they have safe and enjoyable experience.  If you wish to obtain information, or request assistance, please notify a member of our staff or visit one of our four (4) Guest Relations desks conveniently located near each entrance on the main concourse, as well as at the club and suite level entrances.

    HANDOUTS - back to top

    The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Chesapeake Energy Arena property without prior written authorization from SMG.

    HOTELS - back to top

    Chesapeake Energy Arena is just a stones throw away from a number of Downtown Oklahoma City hotels.  For a complete list of area hotels and attractions, please contact the Oklahoma City Convention & Visitors Bureau by phone at 1-800-225-5652 or online at

    LOST & FOUND - back to top

    During an event, you may inquire about lost or found items at any Guest Relations location.  For inquiries following an event, please email or call (405) 602-8661 or during business hours.


    Lost children should be escorted to the nearest officer or staff member.  The lost child will be assisted at a Guest Relations location.  In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member. 

    MERCHANDISE - back to top

    Numerous merchandise or novelty booths are available throughout Chesapeake Energy Arena during events.  The main Thunder Shop is located across from Section 120.  The shop is open weekdays from 10 AM - 6 PM and can be accessed on the west side of the arena.  

    PAGING (IN ARENA) - back to top

    Paging is only available in the case of extreme emergencies.  Should an emergency exist, please go to a Guest Relations location.  Guests may register their seat location prior to an event in case of an emergency call.  Anyone trying to reach a guest should call (405) 602-8700 and a message will be brought to the guest’s seat immediately.

    PARKING - back to top

    More than 900 parking spaces are available at the neighboring Cox Convention Center in the underground parking garage which is managed by Republic Parking Systems. Accessible parking is available. Rates are currently $8 per entry.  For further information on the Cox Convention Center parking garage and other City parking facilities, you may call (405) 235-PARK or visit  

    Additional parking is available nearby, throughout downtown and Bricktown.  For additional information, please CLICK HERE.

    PREMIUM SEATING - back to top

    Premium seating opportunities are available through the Oklahoma City Thunder.  For information, please visit

    PROHIBITED ITEMS - back to top

    We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:  

    • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
    • Audio/Video recorders, professional cameras, tripods
    • Cans, bottles, coolers or other similar containers
    • Fireworks
    • Flags/Signs with poles
    • Laser pens/pointers of any type
    • Noisemakers such as air horns
    • Outside food or drinks
    • Oversized bags, backpacks, duffel bags or diaper bags
    • Pepper spray/Mace
    • Weapons of any type, including chains, knives, firearms and spiked jewelry
    • Any other item deemed unacceptable by event/building management. 

    If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Chesapeake Energy Arena does not safeguard any personal belongings or other items. 

    RE-ENTRY - back to top

    For your safety, once a person exits Chesapeake Energy Arena, re-entry is prohibited.

    RESTROOMS - back to top

    Chesapeake Energy Arena offers a total of 48 restrooms including 12 unisex family restrooms, which include diaper-changing stations and are accessible to persons with disabilities.  Please refer to the map at the center of this guide for specific locations.

    Since 1977, SMG has provided management services to more than 220 public assembly facilities including arenas, stadiums, theatres and performing arts centers, equestrian facilities, convention, congress and exhibition centers, science centers and a variety of other venues. With facilities across the globe, SMG manages more than 11 million square feet (1.1 million square meters) of exhibition space and over 1.5 million arena and theatre seats. As the recognized global industry leader, SMG provides venue management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. SMG also offers food and beverage operations through its concessions and catering company SAVOR, currently serving more than 100 accounts worldwide. For more information, please visit

    SECURITY - back to top

    Chesapeake Energy Arena staffs security personnel and off-duty Oklahoma City police officers to provide security before, during and after events.

    SHUTTLE SERVICE - back to top

    Oklahoma Spirit Trolleys offer transportation to off-site parking and numerous other destinations Downtown and in Bricktown. For more information, call (405) 235-7433 or visit

    SMOKING POLICY - back to top

    Chesapeake Energy Arena is smoke free.  Smoking, including the use of e-cigarettes, vaporizers, or similiar products, is not permitted within 25 feet outside any entrance or exit.  Any guests wishing to smoke during an event may utilize our designated exterior guest smoking area, accessible from the entry level concourse across from Section 113.

    TELEPHONES - back to top

    Courtesy phones are available at each Guest Relations desk, and in designated areas throughout the arena concourses.  

    TV MONITORS - back to top

    More than 200 monitors have been installed in the concourses, restaurants, bars, suites and restrooms throughout the facility so you can stay on top of the action.

    TICKETS - back to top

    Tickets may be purchased at all Ticketmaster outlets including the Box Office and participating Suncoast, FYE and Homeland stores, as well as online or by phone at 1-800-745-3000.  For further information, visit our Ticket Information page.


    WATER FOUNTAINS - back to top

    Water fountains are accessible and can be found on each of the arena concourses.  Locations are listed below.

    • Entry Level:  Sections 102, 109, 112 and 119
    • Club and Suite Level:  Sections 204, 214, 219 and 229
    • Upper Level:  Sections 303, 314, 319 and 328