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Accessibility Guide

We are committed to offering each of our guests a safe and enjoyable experience. A full range of accommodations are available for our guests with disabilities and special needs. Amenities and services are highlighted below.

Accessible Tickets/Seating 
Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office, by phone at 1-800-745-3000, and online.

Please indicate when purchasing tickets if you require accessible seating.    

Accessible Drop-off/Entrance
Guests may be dropped off near the entrances at 
Reno and Robinson.  The elevators nearest this northwest entrance provide access to all seating levels. 

Elevators
There are three (3) sets of passenger elevators.

  1. Section 101
    • access to all levels - including floor seating
    • located near the northwest entrance
  2. Section 106
    • access to all levels – except floor seating
    • located near the northeast entrance
  3. Section 109
    • access to Club and Suite Level seating only
    • located just inside the exclusive Club and Suite Level entrance on the east side

Emergency Evacuation
Our staff has been trained in emergency preparedness and evacuation procedures.  Key employees are assigned to assist patrons with disabilities to safety. 

Listening Devices
Assistive listening devices are available for hearing-impaired guests at no charge and may be checked out at the Guest Relations desk just inside the northeast entrance, across from Section 105. Valid identification, such as a driver’s license, is required as a deposit to ensure the return of equipment.

Parking
Accessible parking is available in the parking lots on the south side of Chesapeake Energy Arena.  Entrances are available on S.W. 3rd Street, east of Robinson.

Accessible parking spaces are also available in the underground parking garage at the neighboring Cox Convention Center.  See PARKING.  

Service Animals
Trained guide dogs or service animals are permitted to assist guests inside the arena.  Inquiries and requests may be submitted to our Guest Relations department by email or by calling 405.602.8700

Sign Language Interpreters
Signed performances may be arranged for select events. Services are not guaranteed for every event. However, we will make every effort to accommodate each request with a minimum of three (3) weeks notice. Please contact our Guest Relations Department for further information

Telephones/Relay Calls
TDD/TTY phone is available upon request. Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call Relay Oklahoma at 711or 1-800-722-0353, or their local TTYRelayCenter.  Relay Oklahoma will then place your call to us and we will be happy to communicate with you through the relay service.

Wheelchair Assistance
Complimentary wheelchair escorts are available for guests requiring assistance to their seats. Requests may be placed at any entrance, or by contacting our Guest Relations Department in advance. Please note that wheelchairs are limited and are not available for use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. Or, if a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.