A-Z Guide

ACCESSIBILITY GUIDE

We are committed to offering each of our guests a safe and enjoyable experience. A full range of accommodations are available for our guests with disabilities and special needs. Details are available through our Accessibility Guide.

AED LOCATIONS

Each level of the arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. They are located near the elevators at Sections 106, 210 and 310. In the event of an emergency, please notify the nearest staff member.

ALCOHOL POLICIES

Guests are strongly encouraged to act responsibly when consuming alcoholic beverages. A summary of our alcohol policies are available below.

  • Oklahoma Law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests are required to show proper I.D. and proof of age to purchase alcoholic beverages.
  • The number of alcoholic beverages served may be limited to one (1) drink per person, per purchase.
  • Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.
  • Alcohol and beer sales are discontinued approximately forty-five (45) minutes before the event is over.
  • We encourage guests to drink responsibly and not to drive after drinking. See DESIGNATED DRIVER PROGRAM.

ANNOUNCEMENTS

All in-game announcement requests should be sent to the Oklahoma City Thunder’s guest relations department. You can contact them at fans@thunder-nba.com or by phone at (405) 208-4800. At least 48 hours notice is required for all announcements. 

ATM LOCATIONS

For your convenience, an ATM is available in the box office lobby, as well as at Sections 106, 119, 228 and 301.

BACKSTAGE PASSES

Backstage passes, or meet and greet passes, are not issued by the arena.

BANNERS & SIGNS

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited if requested by the event.

CAMERAS/RECORDING DEVICES

Chesapeake Energy Arena reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Cameras with professional/interchangeable lenses greater than 3 inches in length will not be permitted, nor will monopods, tripods or flash. Audio and video recording are always strictly prohibited unless approved by the artist or event. To confirm specific policies in advance, visit the event page you’re attending, email us, or call 405-602-8700.

CATERING BY SAVOR…OKLAHOMA CITY

Chesapeake Energy Arena is proud to offer SAVOR…Oklahoma City. SAVOR…Oklahoma City offers a diverse menu. Or, our Executive Chef can customize a menu for you. Catering is available on-site or at the location of your choice. Contact SAVOR…Oklahoma City by calling (405) 602-8608. See alsoCONCESSIONS.

CELL PHONES

Cell phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event. For your convenience, telephones are provided at Guest Relations desks and designated locations throughout the building.

CHILDREN’S ADMISSION

Children’s ticket policies vary by event. For most shows geared toward children, any child who has reached their first birthday must have a ticket. For most concerts and touring shows, children who have reached their second birthday require a ticket. For Oklahoma City Thunder games, children ages 2 & below do not require a game ticket; ages 3 and up (this includes children needing a seat) require a game ticket to enter Chesapeake Energy Arena. In some cases an event will require every guest, regardless of age, to have a ticket. However, for every event a child will require a ticket in order for them to have their own seat. To verify the policy for a specific event, check that event’s page on the Chesapeake Arena website or feel free to contact us by email.

CONCESSIONS & DINING

In addition to concession stand favorites, SAVOR…Oklahoma City offers a number of unique selections while making quality a top priority. Concession stands throughout the concourses feature a broad range of food and beverage options.

DESIGNATED DRIVER

We want you to enjoy your visit and have a safe trip home. If you feel you may be intoxicated, please notify someone that can help you get to your destination.

DIRECTIONS

Directions to Chesapeake Energy Arena are provided below.

Traveling east on I-40

Note: These directions have changed with the opening of the new I-40 Crosstown.
Exit at Shields and proceed north toward downtown. Shields will become EK Gaylord Blvd. The arena is at SW corner of EK Gaylord and Reno Ave.
Those parking in the Cox Convention Center parking garage can access it from EK Gaylord.

Traveling west on I-40

Exit I-40 onto I-235 N
Take Exit 1C for Sheridan Ave W toward Downtown
Follow Sheridan west into Bricktown
Proceed west to EK Gaylord
Turn left onto EK Gaylord (Please not that you can access the east entrance to the underground parking garage at the Cox Convention Center from EK Gaylord)
Chesapeake Energy Arena is located at the SW corner of EK Gaylord and Reno Ave.
Alert: These directions will change starting Sunday, Feb. 19.

Traveling north on I-35

Continue onto I-235 N
Take Exit 1C for Sheridan Ave W toward Downtown
Follow Sheridan west into Bricktown
Proceed west to EK Gaylord
Turn left onto EK Gaylord (Please not that you can access the east entrance to the underground parking garage at the Cox Convention Center from EK Gaylord)
Chesapeake Energy Arena is just west of EK Gaylord and Reno

Traveling south on I-35

Continue onto I-40 W
Exit onto I-235 N
Take Exit 1C for Sheridan Ave W toward Downtown
Follow Sheridan west into Bricktown
Proceed west to EK Gaylord
Turn left onto EK Gaylord (Please not that you can access the east entrance to the underground parking garage at the Cox Convention Center from EK Gaylord)
Chesapeake Energy Arena is just west of EK Gaylord and Reno

From Will Rogers World Airport

Follow Terminal Dr. (which turns into S. Meridian)
Exit at I-44 / Downtown ramp
Merge onto I-40 East and follow directions above

DOORS OPEN

Arena doors are scheduled to open 90 minutes prior to the start time of each Thunder home game. For touring shows, this may vary by event. To verify when doors open for a specific event, please call (405) 602-8700 or visit the event page for the show you are attending.

ENTRANCES

The two primary public entrances to the arena are located on the north side on Reno Avenue.

Guests may also enter by the Old No. 7 Club at SW Entry on the west side of the arena, just off of Robinson.

A private entrance exclusively for guests with seating on the Club and Suite Level is available on the east side of the arena across from the Courtyard by Marriott parking garage.

Elevators
There are three (3) sets of passenger elevators.

Section 101

  • access to all levels – including floor seating
  • located near the northwest entrance

Section 106

  • access to all levels – except floor seating
  • located near the northeast entrance

Section 109

  • access to Club and Suite Level seating only
  • located just inside the exclusive Club and Suite Level entrance on the east side

Escalators
Escalators are available near each of the two primary public entrances to provide access to the Club and Suite level and upper level seating.

Stairs
Stairs are also available next to the escalators to provide public access to the upper seating levels.

EMERGENCY EVACUATION

In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevators. If you are disabled, trained staff members will assist you in getting to safety.

EMPLOYMENT OPPORTUNITIES

Dedication and outstanding customer service is a must for individuals interested in the exciting and fast-paced sports and entertainment industry. To inquire about employment opportunities, please CLICK HERE.

EVENTS CALENDAR

You may pick up a copy of our monthly Events Calendar at the Box Office, as well as at each of our Guest Relations locations. For the latest event information, please sign up for event announcements, or check our online calendar.

FIRST AID

First aid facilities are available on the entry level across from Section 112. The arena is equipped with Automatic External Defibrillators (AED) located near the elevators at Sections 106, 210 and 310. Designated employees, including trained medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our staff for assistance.

FUNDRAISING OPPORTUNITIES

Tired of the same old fund-raisers? Looking for a creative alternative to bake sales and car washes? SAVOR…Oklahoma City and SMG offer non-profit organizations an opportunity to staff many of the concession stands at both Chesapeake Energy Arena and the neighboring Cox Convention Center as a way to raise funds for their activities. It serves as an alternative to traditional fundraising, while developing teamwork and camaraderie in an exciting atmosphere. 

GUEST CONDUCT

In order to maintain a safe and enjoyable environment, we ask that guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.

GUEST RELATIONS

Our Guest Relations team is here to assist each of our patrons and to help ensure that they have safe and enjoyable experience. If you wish to obtain information, or request assistance, please notify a member of our staff or visit one of our four (4) Guest Relations desks conveniently located near each entrance on the main concourse, as well as at the club and suite level entrances.

HANDOUTS

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Chesapeake Energy Arena property without prior written authorization from SMG.

HOTELS

Chesapeake Energy Arena is just a stones throw away from a number of Downtown Oklahoma City hotels. For a complete list of area hotels and attractions, please contact the Oklahoma City Convention & Visitors Bureau by phone at 1-800-225-5652 or online at www.visitokc.com.

LOST & FOUND

During an event, you may inquire about lost or found items at any Guest Relations location. For inquiries following an event, please email or call (405) 602-8661 or during business hours

LOST CHILDREN OR COMPANIONS

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Relations location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

MERCHANDISE

Numerous merchandise or novelty booths are available throughout Chesapeake Energy Arena during events. The main Thunder Shop is located across from Section 120. The shop is open weekdays from 10 AM – 6 PM and can be accessed on the west side of the arena.

PAGING (IN ARENA)

Paging is only available in the case of extreme emergencies. Should an emergency exist, please go to a Guest Relations location. Guests may register their seat location prior to an event in case of an emergency call. Anyone trying to reach a guest should call (405) 602-8700 and a message will be brought to the guest’s seat immediately.

PARKING

Limited parking is available in the parking lots under I-40 on the south. Entrances are available on S.W. 3rd Street, east of Robinson. Accessible parking is available.

More than 900 parking spaces are also available at the neighboring Cox Convention Center in the underground parking garage which is managed by Republic Parking Systems. Accessible parking is available. Rates are currently $6 per entry. For further information on the Cox Convention Center parking garage and other City parking facilities, you may call (405) 235-PARK or visit www.parkingokc.com

Additional parking is available nearby, throughout downtown and Bricktown. For additional information, please CLICK HERE.

PREMIUM SEATING

Premium seating opportunities are available through the Oklahoma City Thunder. For information, click here.

PROHIBITED ITEMS

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

•    Weapons of any kind including concealed carry weapons, knives, mace, blades, and tools 
•    Selfie-sticks/ Poles, Missile-like objects that can be thrown
•    I-Pads or tablets
•    Outside food and beverage.  Should you need to bring food to an event for medical reasons, please call 405-602-5130 or email aabrego@coxconventioncenter.com for assistance.
•    Wrapped gifts of any kind
•    Laser pens for products of any type
•    Tasers
•    Balloons
•    Fireworks
•    Mace or pepper spray
•    Beach balls
•    Laptops
•    Bags larger than 12”x6”x12”
•    Airhorns or noise makers of any type
•    No signs, posters, or messages on messages on any garment with explicit language, profanity, or derogatory characterization directed toward any person
•    Drones or any other model aircraft
•    Hazardous materials
•    Illegal substances 
•    Any other items deemed inappropriate by SMG and Chesapeake Energy Arena.  
•    Optical Illusions which are intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pin wheels or umbrellas.
•    Strollers are discouraged and will need to be checked in with guest services.  
•    Hoverboards, segways, or any other similar non-medically necessary mobility apparatus.  

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Chesapeake Energy Arena does not safeguard any personal belongings or other items.

RE-ENTRY

For your safety, once a person exits Chesapeake Energy Arena, re-entry is prohibited.

RESTROOMS

Chesapeake Energy Arena offers a total of 48 restrooms including 12 unisex family restrooms, which include diaper-changing stations and are accessible to persons with disabilities. 

SEAT NUMBERS

When facing the stage or playing surface, seat No. 1 will always be the farthest to the right in each row at the arena.

SMG

Since 1977, SMG has provided management services to more than 220 public assembly facilities including arenas, stadiums, theatres and performing arts centers, equestrian facilities, convention, congress and exhibition centers, science centers and a variety of other venues. With facilities across the globe, SMG manages more than 11 million square feet (1.1 million square meters) of exhibition space and over 1.5 million arena and theatre seats. As the recognized global industry leader, SMG provides venue management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. SMG also offers food and beverage operations through its concessions and catering company SAVOR, currently serving more than 100 accounts worldwide. For more information, please visit www.smgworld.com.

SHUTTLE SERVICE

Oklahoma Spirit Trolleys offer transportation to off-site parking and numerous other destinations Downtown and in Bricktown. For more information, call (405) 235-7433 or visit www.gometro.org.

SMOKING POLICY

Chesapeake Energy Arena is a smoke-free environment. On December 22, 2015 the Oklahoma City Council passed ordinance No. 25,294 related to use of tobacco products in/on city owned property. Specifically, the ordinance states that smoking on all city property including parks, trails and grounds on and around city buildings is prohibited.  Additionally, the use of e-cigarettes, vaporizers, and other similar products is prohibited.

SUITES

Premium seating opportunities are available through the Oklahoma City Thunder. For information, click here.

TEAM STORE

The Thunder Shop's regular business hours are Monday through Friday from 10 a.m. to 6 p.m. The store's hours can vary on holdays and days when there is a game or event at Chesapeake Energy Arena. You can contact the Thunder Shop at (405) 605-4306.

TELEPHONES

Courtesy phones are available at each Guest Relations desk, and in designated areas throughout the arena concourses.

TV MONITORS

More than 200 monitors have been installed in the concourses, restaurants, bars, suites and restrooms throughout the facility so you can stay on top of the action.

TICKETS

Tickets may be purchased at all Ticketmaster outlets including the Box Office and participating Suncoast, FYE and Homeland stores, as well as online or by phone at 1-800-745-3000. For further information, visit our Ticket Information page

WATER FOUNTAINS

Water fountains are accessible and can be found on each of the arena concourses. Locations are listed below.

Entry Level: Sections 102, 109, 112 and 119
Club and Suite Level: Sections 204, 214, 219 and 229
Upper Level: Sections 303, 314, 319 and 328